We process in the order received, as fast as we can.
As you can imagine COVID-19 has changed our business for the forever future. But this means things are going to help and hurt us. Right now CraftHTV is behind in shipping orders. With only one facility open we are still struggling to ship same day. Orders are taking 15 days to ship and we keep this information located at the top of our website, www.crafthtv.com
You can call us to discuss further 877-77-VINYL (9-8pm EST M-F)
How long does it take to receive an order? Domestic USA Only
I hope you can understand by reading this, we are people just like you. We work hard daily to ensure orders leave in a timely fashion. With that being said, as a blanket policy we ask for up to but not limited to, 1 business days for any single order to depart our facility. Thousands of customers participate in our sales, especially HTV sales that are $1 or more, may take longer than the expected shipping time. We service thousands of businesses all over the world. We cannot guarantee any order leave in a certain amount of time. We cannot predict if anything will go wrong. All orders to the same person will ship together and cannot ship in two departures. If you do have multiple shipments you will not receive a shipping credit as this is a fee due at the time collected. Please understand we are people, just like you. If you agreed to a delay, when you call we will bring it up because we mentioned it BEFORE you placed your order.
I bought a patterned product, why has my order not shipped?
Our patterns are custom printed and do not ship as quickly as unprinted vinyl. Sadly we are unable to print in advance as we are not a printing company. We do these to order to ensure they are fresh, vibrant, and ready to be used when you receive them!
How long does it take to receive an order? All International Orders
Orders can take up to 7-21 business days (expected) or longer. We cannot control this. We cannot predict or any customs fees or duties, these are your responsibility.
Should I call to place an order?
We are able to take an order by phone yes, however we prefer and will insist you do it online. This is only because you can read about the product you are purchasing and be able to spend time focusing on the colors you need, & see the actual color or material you are ordering. If you are a wholesale customer, or want to order full rolls you can call in and speak with email@example.com
What do I do if I have an issue?
We prefer you email firstname.lastname@example.org this is to ensure if something goes wrong during your email communication, the owners can actually review what happens to make a decision if incorrect. But you can call us of course, 877-77-VINYL ext 0. Best time for an answer is 11-2pm EST Monday through Friday however we are always able to answer.
Does CraftHTV ship to a different country?
Absolutely, in fact we offer the lowest international rates anywhere in the crafting with vinyl market. The website during the checkout process will display the shipping fee for your country. We anticipate several questions about this but you can see how much it costs on our website. If you get the error "there is no available shipping rate for your address/country" that means your box may be too heavy or that rate is unavailable.
How much does shipping cost?
We have decided to make this as simple as we can. In the United States you pay a rate based upon your spending amount never more than $6.95 or you get free shipping when more than $50. Puerto Rico does not have a free shipping option. Canada is $9.95 for less than $68. International orders are $19.95 for under $100 USD and all orders over $100 USD are free to ship, anywhere in the world.